Last updated: 2 August 2026
Bangalore Incense ("we", "us", "our") operates www.bangaloreincense.in. This Privacy Policy explains what information we collect, how we use it, and the choices you have, in line with India's Digital Personal Data Protection Act, 2023 and applicable IT rules.
When you browse or order from us, we may collect: your name, email address, phone number, shipping/billing address, order history, and payment confirmation details (never your full card or UPI credentials — those are handled directly by our payment gateway, Razorpay). We also collect basic technical data such as IP address, browser type and device information via standard analytics tools.
We use your information to: process and deliver your orders; communicate order updates; respond to enquiries and support requests; improve our website and product range; and, where you've opted in, send offers or newsletters. We do not sell your personal data to third parties.
All payments are processed through Razorpay, a PCI-DSS compliant payment gateway. Bangalore Incense does not store your card, UPI or netbanking credentials on our servers.
We use cookies and similar technologies to keep your cart working, remember preferences, and understand how visitors use our site. You can control cookies through your browser settings.
We share your information only with the service providers needed to run our store — payment processing (Razorpay), shipping/courier partners, and analytics providers — strictly for the purpose of fulfilling your order or operating the site. We do not sell or rent your personal data.
We retain order and account information for as long as needed to fulfil orders, meet legal/tax obligations, and resolve disputes, after which it is securely deleted or anonymised.
You may request access to, correction of, or deletion of your personal data by contacting us at bangaloreincensestore@gmail.com. We will respond within a reasonable timeframe as required by applicable law.
Our site is not directed at children under 18. We do not knowingly collect personal data from minors.
For any privacy-related concerns or grievances, please contact us at bangaloreincensestore@gmail.com or +91-8549904990. We aim to acknowledge grievances within 48 hours and resolve them within 30 days, as per applicable Indian IT rules.
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.
This Policy is governed by the laws of India, with courts in Bangalore, Karnataka having exclusive jurisdiction.
Bangalore Incense, Bangalore Incense Store Svastika, 54/20, 45th cross road, 8th Block Jayanagar, Bengaluru 560070 Mobile 8549904990. Email: bangaloreincensestore@gmail.com. Phone: +91-8549904990.