Returns, Refund & Replacement Policy

We want you to be happy with your order. Because most of our products are consumable (incense, bakhoor, dhoop, resins), our policy balances hygiene with fairness.

1. Damaged, Defective or Wrong Item

If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with your order number and photos of the item and packaging. We'll arrange a free replacement or a full refund — your choice.

2. Change of Mind

Unopened, unused items in original packaging (excluding consumable incense, resins and candles once opened) can be returned within 7 days of delivery for a refund or exchange, at your cost for return shipping. Opened or used consumable products cannot be returned for change-of-mind, for hygiene reasons.

3. Non-Returnable Items

Opened incense sticks, cones, dhoop, bakhoor, resins and candles; gift cards; and any item marked "final sale" are not eligible for change-of-mind returns.

4. How to Request a Return, Refund or Replacement

Email bangaloreincensestore@gmail.com or message us on WhatsApp with your order number, the reason for return, and photos if the item is damaged or defective. We'll confirm eligibility and next steps within 2 business days.

5. Refund Timeline

Approved refunds are issued to your original payment method via Razorpay within 5-7 business days of approval. Bank processing times may add a few extra days on top of that.

6. Cancellations

You can cancel an order for a full refund any time before it has been dispatched. Once dispatched, please follow the return process above instead.

7. Contact

Questions about a return, refund or replacement? Reach us via the Contact page.